Boss Management and Lead Management are concepts, not absolutes.  They are not weapons., but rather ideas that can be used to help leaders focus on what they are trying to accomplish. This can include one-on-ones, co-evaluations, staff meetings and intervention sessions. The first task for the leader is to determine whether s/he is counseling, conferencing or managing. Each assumes a different role.

Counseling

The focus is almost exclusively on the worker’s (self) evaluation of a situation, suggestion for improving a process and/or desire to improve him/herself. The counseling role includes being supportive, encouraging, questioning and helping to formulate achievable goals, objectives, plans, etc.

Conferencing

The worker’s and the leader’s agenda and objectives are considered. Whether the problem is leadership, systemic or worker performance, the objective is to work together to a mutual resolution of the problem and/or issue.

Managing

This implies that someone is not performing to expectations or following appropriate policies, procedures and/or guidelines. The managing conference maintains the "company line". The worker must evaluate (and understand) the consequences of continuing to produce less than quality work.

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